Patient Charter

These are the local standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.

Patient Advice and Liaison Service

Officers from the Patient Advice and Liaison Service (PALS) are available in all hospitals. They offer confidential advice, support and information on health-related matters to patients, their families and their carers. You can find your local PALS office at www.pals.nhs.uk.

Independent Contractor Complaints/Concerns/Enquiries

All complaints, concerns and enquiries or any queries regarding Independent Contractor Services should be directed to:

NHS England
P.O. Box 16738
Redditch
B97 9PT

Tel: 0300 311 22 33 (Monday to Friday 8.00am - 6.00pm, excluding English Bank Holidays)
Email: england.contactus@nhs.net

Chorley & South Ribble Clinical Commissioning Group

Chorley & South Ribble Clinical Commissioning Group
Chorley House, Lancashire Business Park, Centurion Way, Leyland PR26 6TT
Tel: 01772 214232 or email enquiries@chorleysouthribbleccg.nhs.uk  

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Freedom Of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the “classes” of information the practice intends to routinely make available.

Your Neighbourhood Professionals. Just a Click Away! Private physiotherapist in Lancaster
© Neighbourhood Direct Ltd 2018
1 Croston Road, Lostock Hall, Preston, PR5 5RS
  • Telephone 01772 330724
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Your Neighbourhood Professionals. Just a Click Away! Private physiotherapist in Lancaster
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